How To Send Phone To Samsung For Repair

Samsung Repair

No one knows your Samsung like we exercise

Intro Steps

Track your repair

Product category

Step 1: Choose the production you lot would like to repair

Mobile tablet galaxy watch and buds

Mobile devices

Repairs for smartphone, tablets, watches and buds.

TV AV

Idiot box and sound visual

Repairs for television and sound confined.

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

Computing

Calculating

Repair solutions for laptops, monitors and memory.

Troubleshooter

Bespoke IM Imprint

Hibernate AEM components on folio load

How does Doorstep repair piece of work?

Please dorsum upwardly your device earlier repair.

Accommodate a date and time slot for a Doorstep repair.

Our Doorstep repair partner will arrive on the confirmed date and time to consummate the repair on-site.

For certain devices, Doorstep repair includes a convenience surcharge for our partner come to you lot to repair your device. Learn more

How does Choice up repair work?

Please back up your device before it is collected.

Delight back up your device before information technology is collected.

Our logistics partner volition conform a fourth dimension slot to come and choice up your device for repair.

Once picked upwards, our authorised repair partner will repair your device.

How does In-store repair work?

Check for any software updates, ensure your device is backed upwards so and follow the adjacent steps to book your engagement.

Select the appointment type and use the calendar below to volume a date and fourth dimension.

Enter your details and tell us what you need help with.

You lot will receive an email confirmation with the appointment details.

How does In-home repair piece of work?

Prepare your product for inspection and repair

Our authorised repair partner will organise a time and date for your repair

In one case date confirmed, our authorised repair partner will come up to your dwelling house and repair your product

Instore Repair

Stride 4. Book your repair appointment

Nosotros're sorry!

Our repair booking service is currently offline for essential maintenance.

We recommend chatting to a Samsung Expert to arrange a repair.

To arrange a repair please:

Please click here to open a Live Chat window
When the window opens we will need a few details if it is your first time contacting us via Live Chat
You will be asked what the issue is, please select the concluding option in the list
To be connected to a Samsung Expert, delight enter your online troubleshooting reference code as follows:
If you experience any issues connecting to a Samsung Expert or if all of our Experts are busy please try over again later but delight keep a copy of your reference number in a higher place to aid when booking a repair.

Any personal data y'all provide to united states of america will be used in accordance with our privacy policy. For more than information about our privacy policy click hither.

Find your closest location and book an appointment with a Samsung Skillful.

All locations are operating past engagement simply for repair support.

Repair Booking

Step 4. Enter your production details

We're sad!

Our repair booking service is currently offline for essential maintenance.

We recommend chatting to a Samsung Expert to arrange a repair.

To arrange a repair please:

Delight click here to open up a Live Chat window
When the window opens nosotros will need a few details if it is your first time contacting usa via Live Conversation
You will be asked what the effect is, please select the last option in the list
To be connected to a Samsung Expert, please enter your online troubleshooting reference lawmaking as follows:
If you experience any issues connecting to a Samsung Proficient or if all of our Experts are busy delight effort once again subsequently only please keep a re-create of your reference number in a higher place to assistance when booking a repair.

Any personal data you provide to united states will be used in accordance with our privacy policy. For more than information about our privacy policy click here.

To volume a repair delight go to our Repair homepage to cull your production and troubleshoot the issue.

About your repair

Our Authorised Repair Partner will attempt to repair your product, whether the error is something covered by our warranty (an "in warranty repair") or something not covered by our warranty (an "out of warranty repair").

Out of warranty repair:

You understand that whatever impairment to your product will deem your device out of warranty and any repair will be chargeable.
If your product is outside of information technology's warranty period a repair will be chargeable.
Our Authorised Repair Partner will not proceed with any repair until they have agreed a price with you lot and you authorise them to proceed.

In warranty repair:

You empathize that if your production is deemed in warranty that yous will be required to provide a proof of purchase.

Please tick the box to ostend you acknowledge the terms for repair

Steps on getting your product ready for united states of america

If your device is still covered past warranty, yous will be required to show or provide a copy of your original proof of buy.

For mobile products please enclose a copy(non original) with your device when it is being collected by our logistics partner.

For TV/AV and Home Appliance repairs delight show your original proof of purchase when the engineer arrives. In some circumstances our Authorised Repair Partner may request a copy in advance of a visit.

Select your collection day

Our courier partner, will collect your device on your called date and provide an approximate time for drove on that day.

Please ensure yous allow sufficient fourth dimension when selecting your collection date, to prepare your device for collection. For example bankroll up your data, phone lock removal, removal of SD and SIM Cards and locating your proof of purchase.

Need help preparing your device for repair?

Sentinel video

Mobile devices suggested FAQs

TV & AV suggested FAQs

Dwelling appliance suggested FAQs

Computing suggested FAQs

Repair options video

Doorstep repair

A mobile repair van comes to yous on the day and repairs your product on-site.

Available for mobile devices and tablets but.

Pick up repair

Choice up repair

A courier comes to you, takes abroad your device for repair and returns information technology once complete.

Available for mobile devices, tablets, wearables and monitors.

In-store repair

Volume a slot to drib off your product in store with a Samsung Expert.

Available for mobile devices, tablets and wearables.

In-home repair

In-abode repair

A Samsung authorised engineer comes to your home and will repair directly in that location and then. Ideal for larger products.

Available for TVs and home appliances simply.

Demand to contact us?

Repairs are operated by our trusted third party service partners.

**Finance bachelor from £49. You must be at least xviii. Bailiwick to financial circumstances. Credit provided past Klarna AB regustered at sveavägen 46, 111 34 Stockholm. This promotion is betwixt Klarna and our third political party repair partners. Samsung Support Centres and our Doorstep Repair service are operated by third party operators. Klarna payments bachelor in selected Samsung Support Eye locations, Doorstep Repair and Option-up Repair. Other payment options bachelor.

1. The prices shown are our recommended repair prices for out of warranty screen replacement. This is a representative example of a reasonable repair cost for an out of warranty screen repair at whatsoever of our Authorised Service Centres. Y'all may be able to detect a cheaper price past shopping effectually.

2. Replacement bombardment included with a screen repair, excluding Note iv, S5, J7 (2016), J5 (2016), J5 and J3 (2016) models.

3. Subject area to realistic repair fourth dimension for the issue and parts bachelor.

4. This is the maximum repair price yous should expect to pay for an out of warranty battery replacement at any Authorised Service Eye through In-store repair or Pick upwardly service. Cost quoted does not include the convenience surcharge for Doorstep repair. (Current maximum Doorstep repair surcharge with our Authorised Service Partner (WeFix) is £forty).

five. If your product is accounted to exist out of warranty on engineer inspection the repair and a convenience surcharge will be chargeable.

6. This is the maximum repair price you should look to pay for an out of warranty front screen repair at any Authorised Service Heart through In-store repair or Pick upward service. Toll quoted is the base screen repair price and does not include the surcharge for Doorstep Repair (current maximum Doorstep repair surcharge with our Authorised Service Partner – WeFix is £forty).

7. RRP (recommended retail price)

eight. This is the maximum toll you will pay for an out of warranty forepart console only, back panel only, or front and back panel replacement for Galaxy Z Flip3 Bespoke Edition models, at whatever Authorised Service Middle through In-store repair or Option up service.

Source: https://www.samsung.com/uk/support/repair/

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